INDUSTRIAL FIRE HOSE WARRANTY POLICY
This warranty statement applies to all products listed in our current Industrial Products Catalog and under the Industrial Products heading on this website (with the exception of HD-Mill hose).
All Industrial Fire Hose products provided by North American Fire Hose Corporation (NAFH) shall be delivered in first-class condition, and shall be free from defects in material and workmanship for a period of one (1) year from the date of shipment. During the warranty period, any fire hose removed from service for such defects shall be repaired or replaced free of charge to the customer.
This warranty does not apply to normal wear, abrasion, snags, cutting, holes, tears, punctures, burning, chemical attack or contamination, or any damage resulting from accidents, mistreatment, misuse, abuse or neglect that may render the fire hose unfit for service. Damage due to mildew or rot are also excluded. This warranty expressly excludes all incidental or consequential damages.
Warranty returns cannot be accepted without prior written authorization. Upon issuance of an RMA number by NAFH, the hose must be properly packaged and returned to NAFH freight prepaid, and in a timely manner. Upon receipt of the returned goods, NAFH will inspect and test the hose as required. Should it be determined by NAFH that the hose is covered by the materials and workmanship warranty, it will be repaired and/or replaced, and then returned to the customer freight prepaid by NAFH. Should it be determined that the hose is not covered by the warranty for defects in materials and workmanship, then it will be the responsibility of the customer to prepay the freight for the return of the product if desired.
Please contact our customer service personnel should you have any questions about this warranty.
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